Terms and conditions

These terms are the agreement between you and KM Gastro GmbH, the company that runs Restaurant Quellenhof, at the address given in the imprint. They cover a table booked with us, an evening spent in the room, and the use of this website.

The version that governs a booking is the one standing on this page on the day the booking is made. Changing them afterwards changes nothing about an evening already agreed.

A table is asked for on the telephone, by email, or on the form on our contact page. A booking exists once a person from the house has confirmed it back to you, and not when you send the request: until we answer, the table is not yet yours.

The form makes that difference visible on purpose. It sends you an email the moment your request arrives, and that email is a receipt saying we have it, not a table. Somebody reads the request and comes back to you, usually the same day. If the evening you want is close, telephone instead and it is settled while you are on the line.

The form takes a table of up to 8 guests and looks up to 120 days ahead. More of you than that, or further off than that, is a conversation rather than a form, so please telephone us and we will find the room.

We hold a booked table for 15 minutes past the agreed hour. After that it may go to somebody waiting. One telephone call is all it takes to keep it: tell us you are on your way and it stays where it is.

A booking is for the number of people it names. If more of you are coming, tell us before the evening so the room can be laid for it. We will always try, and a table for four cannot be made into a table for seven while you stand in the doorway.

Plans change, and we would far rather hear it early than hold a table for nobody. Call the house the moment you know.

• A table of up to seven: tell us at least 24 hours ahead.
• A party of eight or more: at least 48 hours ahead.
• A private evening or an agreed set menu: whatever the written agreement says, which you will have had in front of you before anything was settled.

For an ordinary table there is no charge for cancelling, late or otherwise. For a large party or a private evening, where the kitchen has bought and prepared for you, a charge may have been agreed in advance. If one has, it is written into that agreement and it exists nowhere else.

From eight guests we usually serve a menu chosen with you beforehand, so that the kitchen can send the table its food together rather than in ones and twos across an hour.

For the whole room, or a part of it held privately, we write down what was agreed: the menu, the hours, any deposit, and what happens if the evening does not go ahead. That written agreement governs, and where it disagrees with anything on this page, it wins.

Prices are in Swiss francs and include value added tax. The card in the room is the one that counts. What is printed on this site is a guide to what an evening costs and it can fall behind the kitchen.

The bill is settled at the end of the evening, by card or in cash. We do not run accounts. A large party is asked to settle on one bill rather than on twelve, and to tell us beforehand if that will not work.

Tell us when you book, and tell us again when you order. The kitchen will cook around most things gladly, and will say so honestly when it cannot.

It is one kitchen, with one set of pans and one set of surfaces. We can leave an ingredient out of a dish. We cannot promise that no trace of it has ever been near the pan. If a trace is dangerous to you, say it plainly, and we will tell you what we can and cannot stand behind before you order rather than after.

Information on the declarable allergens is given on request, as Swiss food law provides.

• Children are welcome, and there are chairs for the small ones. Ask when you book.
• A well behaved dog is welcome in the room, and not on the banquette.
• Smoking and vaping belong outside the house.
• There is no dress code. Come as you would come to a friend for dinner.
• A photograph of your own table is your own business. Filming the room, or anything meant for publication, please ask us first.

The house may ask a guest to leave where behaviour is spoiling the evening for other guests or for our people. Where that happens, what has already been served is still payable.

Tell us on the evening, while the plate is still on the table. Nearly anything can be put right there and then, and nearly nothing can be put right a week later.

If it goes further than the evening, write to us. Somebody from the house will answer, and it will be a person rather than a form.

We answer for what we serve and for the state of the room, as Swiss law requires of a restaurant. We are liable without limit for damage caused deliberately or by gross negligence, and for injury to life, limb and health. Beyond that, our liability is limited to what the law does not allow us to exclude.

Coats and bags stay in your care. There is no attended cloakroom here, so the house does not take charge of what you bring in, though we will always help you look for it.

The photographs, the copy, the name and the mark on these pages are protected by copyright and belong to KM Gastro GmbH or are used with permission. Read them, print a page for yourself, send anyone the link. Any other use, reproduction or distribution needs the written permission of KM Gastro GmbH first.

We may change these pages at any time, and the site may be unreachable now and then, for maintenance or for reasons that are not in our hands. Nothing here is a promise that it is always up.

Swiss law applies, without its conflict of law rules. The place of performance and the place of jurisdiction is Gossau, in the canton of St. Gallen.

If you are a consumer, that takes nothing away from the mandatory protection of the law where you live, nor from your right to bring a claim there.

If a sentence on this page turns out not to hold in law, the rest of it still does, and the sentence that failed is read as the nearest lawful thing to what it meant.